Shipping policy
How long will it take to receive my order?
Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days.
How do I track my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.
I haven't received my order, what should I do?
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.
Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via our Contact Form
*In the event of a missing or lost delivery, you must contact us within 7 business days of the delivery date.
How much does shipping cost?
Shipping costs vary depending on the destination.
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Region
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Standard
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Priority
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Express
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United States
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Free over $50
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$10
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$28
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Canada
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Free over CAD $50
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$12
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$25
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Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 shipped to USA, UK, the EU and Canada. A standard shipping fee will be applied to orders under $50.
How does the Shipinsure works?
ShipInsure is a premium package protection provider. When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.
When you purchase ShipInsure, you will receive a confirmation email with instructions on how to file a claim (if needed).
- How do I file a claim with ShipInsure?
- After checkout, you'll receive an email from ShipInsure that will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).
- If you did not receive an email from ShipInsure, here's how you can file a claim:
- Visit ShipInsure’s website and navigate to the “File a Claim” page.
- Provide your email and order number.
- Select the relevant items and issues along with your “Requested Resolution” for the claim.
- Finally, provide information about your claim in the “Tell us What Happened” section.
- The ShipInsure team will review your claim and get back to you within 24 hours
- How long do I have to file a claim?
Claims must be filed within 14 days from the date the package was marked delivered.
- How do I access my refund?
ShipInsure will refund your original payment method. Please note that it may take up to 4 days to see it reflected on your statement